You set your own prices. Open Therapy never changes them, and never adds anything to what the client pays.
Defining a service
Each service has four things:
Add and edit them under Services and fees in Settings.
A client picks a service before picking a time, and the price and duration are applied server-side
from what you’ve set. The figure they see at checkout is always the figure you configured — the
browser can’t supply an amount.
Service types and search
Practices name the same thing differently — ADHD screening here, ADHD assessment there. Behind each service you can set a type, which is what the directory actually groups and filters on.
This means a client searching ADHD assessment finds your ADHD screening, and you keep your own wording.
Generic entries like Initial consultation or Review session deliberately carry no type, because they don’t describe a particular piece of work.
Session fees versus hourly rates
Two delivery models, and they never mix in a price filter.
Appointment-based
Shift-based
A fee per session, with a stated length — “$180 per 50 min”. This is how psychology, counselling,
speech pathology and most allied health work is priced.Directory price bands: under $130, $130–$170, $170–$220, $220+.
An hourly rate with a minimum block, for disability support work. Clients engage you through a
request and a service agreement rather than a booking, and you invoice after each shift.Directory price bands: under $80 per hour, $80+ per hour.
Shift rate bands
If you work shifts, seven rate bands are available:
Each offering carries a minimum hours figure — two hours is the NDIS norm — plus your weekly roster, how much notice you need, and whether you do overnights.
Directory price filters compare only your weekday-daytime hourly rate, so that’s the number clients see on your card.
Initial consultations
Most practitioners set a separate, usually longer and higher, initial consultation fee. Worth doing: the first session is where the introduction fee lands, so a realistic initial fee protects your margin on it.
See the worked example on the fees page.
Funding you accept
Mark which funding types you accept — Medicare rebate, NDIS, private health. These appear on your profile as a tick or a dash with a line of detail, and they’re a directory filter.
Only privately paid sessions can currently be booked through Open Therapy. Bulk-billed, NDIS-invoiced,
DVA and WorkCover sessions can’t be booked online — that’s deliberate, so they aren’t booked and then
mishandled. Clients pay in full and claim their rebate themselves.
Changing your prices
Change them whenever you like. New prices apply to new bookings only. A session already booked keeps the price it was booked at, and a settled session keeps the rate that was in force when it settled.
Membership discounts
Open Therapy+ members get 20% off sessions. That discount comes out of Open Therapy’s margin, not your fee. You’re paid the same whether or not the client is a member, and you don’t opt in. See Fees. 
