# Open Therapy

> Help for clients booking therapy and for therapists practising on Open Therapy.

## Docs

- [Book a session](https://docs.opentherapy.app/clients/book-a-session.md): Choose a service, time and session mode, then pay. What's collected, what's confirmed, and what happens if payment is slow.
- [Browse the directory](https://docs.opentherapy.app/clients/browse-the-directory.md): Search, filter and sort every therapist on Open Therapy, and use the map to find someone near you.
- [Cancellations and refunds](https://docs.opentherapy.app/clients/cancellations-and-refunds.md): The four cancellation policies, what a late cancellation or missed session costs, and how refunds are returned.
- [Create an account](https://docs.opentherapy.app/clients/create-an-account.md): Sign up for Open Therapy with an email and a six-digit code, and sign back in later.
- [Find a therapist](https://docs.opentherapy.app/clients/find-a-therapist.md): How the matching questionnaire works, how your shortlist is built, and how to change it later.
- [Groups and programs](https://docs.opentherapy.app/clients/groups.md): Courses, group therapy, support groups, workshops and webinars — how they run and how to join one.
- [Invoices and receipts](https://docs.opentherapy.app/clients/invoices-and-receipts.md): Where to find your session receipts, what's on them, and how to use them for a claim.
- [Journal](https://docs.opentherapy.app/clients/journal.md): A private place to write between sessions, with prompts, moods, and the option to share an entry with your therapist.
- [Manage your sessions](https://docs.opentherapy.app/clients/manage-your-sessions.md): See what's booked, join an online session, and understand what each therapist's terms mean for you.
- [Membership](https://docs.opentherapy.app/clients/membership.md): Open Therapy+ — what it includes, what it costs, and when it isn't worth it.
- [Open Therapy for clients](https://docs.opentherapy.app/clients/overview.md): What you can do on Open Therapy as someone looking for a therapist, and where to start.
- [Paying for sessions](https://docs.opentherapy.app/clients/paying-for-sessions.md): What you're charged, when, what appears on your bank statement, and what happens if a payment fails.
- [Rebates and funding](https://docs.opentherapy.app/clients/rebates-and-funding.md): Claiming Medicare, private health and NDIS for sessions booked through Open Therapy.
- [Reviews](https://docs.opentherapy.app/clients/reviews.md): What you can and cannot write in a review of a therapist, why the rules exist, and what happens after you submit one.
- [Therapist profiles](https://docs.opentherapy.app/clients/therapist-profiles.md): What's on a therapist's Open Therapy profile and how to read it before booking.
- [Your account](https://docs.opentherapy.app/clients/your-account.md): A tour of the client portal: sessions, messages, documents, billing, preferences and settings.
- [Fees](https://docs.opentherapy.app/fees.md): What clients pay, what therapists pay, and exactly how a session fee is divided.
- [Getting help](https://docs.opentherapy.app/getting-help.md): How to contact Open Therapy support, expected response times, and Australian crisis lines.
- [How it works](https://docs.opentherapy.app/how-it-works.md): The path from searching for a therapist to a first session, and what happens on the practitioner side of the same booking.
- [Open Therapy help](https://docs.opentherapy.app/index.md): Find and book verified therapists, or take bookings as one. Start with the section that matches you.
- [Safety and privacy](https://docs.opentherapy.app/safety-and-privacy.md): How therapists are verified, how clinical records are handled, and the rules Open Therapy follows on reviews and advertising.
- [Availability](https://docs.opentherapy.app/therapists/availability.md): Set your working hours, control how far ahead clients can book, and manage your schedule.
- [Build your profile](https://docs.opentherapy.app/therapists/build-your-profile.md): Your bio, qualifications, specialties, media and locations — and the lived-experience signals that drive matching.
- [Cancellation policy](https://docs.opentherapy.app/therapists/cancellation-policy.md): Choose from four cancellation presets, and understand exactly what each one charges and when.
- [Fees and earnings](https://docs.opentherapy.app/therapists/fees-and-earnings.md): How a session fee is divided, and how to read and reconcile your earnings screen.
- [Invoices and tax](https://docs.opentherapy.app/therapists/invoices-and-tax.md): The two kinds of invoice on Open Therapy, how GST is treated on each, and what to hand your accountant.
- [Join Open Therapy](https://docs.opentherapy.app/therapists/join.md): Apply as a practitioner and complete onboarding — every question you'll be asked, in order.
- [Managing sessions](https://docs.opentherapy.app/therapists/managing-sessions.md): See what's booked, run the session, and record attendance — the step that releases your payment.
- [Open Therapy for therapists](https://docs.opentherapy.app/therapists/overview.md): What Open Therapy offers practitioners, what it costs, and how to get listed.
- [Refunds and disputes](https://docs.opentherapy.app/therapists/refunds-and-disputes.md): What happens when money goes back to a client, why transfers freeze after a dispute, and what a receivable is.
- [Reviews and advertising rules](https://docs.opentherapy.app/therapists/reviews-and-advertising-rules.md): Why reviews on Open Therapy can't discuss treatment, how screening works, and what you can and can't do about a review.
- [Services and pricing](https://docs.opentherapy.app/therapists/services-and-pricing.md): Define the services you offer, set your fees, and understand how pricing appears in directory filters.
- [Set up payouts](https://docs.opentherapy.app/therapists/set-up-payouts.md): Connect your Stripe account, understand the account states, and know when money reaches your bank.
- [Verification](https://docs.opentherapy.app/therapists/verification.md): How Open Therapy checks your registration, what happens if it doesn't clear, and what the verified badge means.
- [Your booking link](https://docs.opentherapy.app/therapists/your-booking-link.md): Claim your opentherapy.link handle, use it to bring your own clients, and skip the introduction fee.

## Optional

- [Open Therapy](https://opentherapy.app)
- [Crisis support](https://opentherapy.app/crisis-support)