Book a session

Choose a service, time and session mode, then pay. What’s collected, what’s confirmed, and what happens if payment is slow.

Booking runs from the panel on a therapist’s profile through a two-step checkout. You need an account.

Choose your slot

1. Pick a service

   Each service has its own duration and price. An initial consultation is often longer and priced differently from a review session.

2. Pick how you'll meet

   Online, in person, or a home visit, from whichever the therapist offers.

3. Pick where

   For in-person work, which clinic. For a home visit, your suburb. If you’re outside their usual travel area there’s an option for that too — they’ll confirm before the visit.

4. Pick a date and time

   Times are grouped into Morning, Afternoon and Evening.

Checkout

Step 1 — your details

Your phone number, which is optional, and What would you like to work on?, also optional. That second box goes to the therapist before the session. You don’t have to fill it in.

There’s no guest checkout. An account is how you get your receipts, your documents and your video link — and how the therapist knows who they’re seeing. If you sign in from here, your chosen time is held and you come straight back to it.

Step 2 — payment

Your card is charged now, and the money is held until the session happens.

The summary beside the form shows the therapist, service, duration, when, how, where, and the total, plus a Change service or time link and the cancellation policy in one line.

Your slot isn’t held until you pay. If you leave checkout to think about it, someone else can take the time.

Booking rules

Rule	Value
Minimum notice	1 hour before the session starts
Furthest ahead you can book	365 days
Price and duration	Set by the therapist, applied server-side

Two people can’t buy the same hour. If a slot goes while you’re at checkout you’ll be told, rather than double-booked.

If you reload the payment page, you’re returned to the same payment rather than charged twice.

Confirmation

Your session is booked

You’ll see the therapist, service, when, how, where and what you paid, with links to your sessions and to what happens next.

You’ll get an email with your confirmation, the video link or address, and the therapist’s cancellation terms in writing.

Confirming your payment

Some payment methods take a few seconds to settle, so you may briefly see Confirming your payment. You can close the page — the confirmation is emailed either way, and nothing is charged twice. The page refreshes itself while it waits.

What you get depends on how you’re meeting:

Mode	What arrives
Online	An encrypted video link. The room opens ten minutes before the start, and it’s the same link every time.
In person	The clinic address and arrival notes.
Home visit	Confirmation of your street address before the visit.

If the therapist can’t take payment yet

If a therapist hasn’t finished setting up payments, you’ll see a message saying so, with an invitation to message them instead. It isn’t a fault on your side and it doesn’t affect your account.

Booking with a support worker

Disability support workers are engaged by the hour on a roster rather than booked by the appointment. Their page has a request form instead of a checkout — see Therapist profiles.

Next

Paying for sessions

When you’re charged, what appears on your statement, and refunds.

Cancellations

The windows and what a late cancellation costs.