Invoices and receipts

Where to find your session receipts, what’s on them, and how to use them for a claim.

Every settled session produces an itemised receipt, ready to claim with.

Where they are

Open Billing in your account. Each line shows what it was for, the date, the therapist, a reference and the amount.

Selecting one opens the full invoice, which has a Print or save as PDF button.

What’s on a receipt

Field	Notes
Reference	Looks like OTF-2026-0093. Quote it when you contact support.
Date	When the session took place
Therapist	Their name and practice details
Description	The service, as named by the therapist
Amount	What you paid
GST	None — the invoice says “No GST. Health services of this kind are GST-free.”
Status	Due, Processing, Paid or Refunded

Statuses

Status	Meaning
Due	Issued, not yet paid
Processing	Payment is settling. Some methods take longer than a card.
Paid	Complete
Refunded	Money has gone back to your card, in full or in part

A partly refunded session — a late cancellation, for example — shows what was kept and what was returned.

Using a receipt for a claim

The receipt has what Medicare, a private health fund or an NDIS plan manager needs: the practitioner, the service, the date and the amount paid.

See Rebates and funding for how to lodge each one.

Save the PDF at the time rather than at tax time. It takes ten seconds and saves reconstructing a year of sessions later.

Why the therapist’s name is on it

Each therapist is the merchant of record for their own sessions, which is also why their practice name — not Open Therapy — appears on your card statement.

Open Therapy’s own fees are invoiced separately to the therapist and never appear on your receipt. See Fees.

A receipt is missing

Receipts appear once the session has settled, which is after it’s happened and the therapist has recorded that you attended. If a past session has no receipt after a couple of days, write to [e-mail] with the date and the therapist’s name.