Clients can only book times you’ve opened. Set them under Availability in your workspace.
Weekly hours
One row per day. Turn a day on, then add one or more blocks of hours to it. Each block can carry a location label — Telehealth, or the name of the rooms you’re in that day — so a client booking Tuesday afternoon knows where to turn up.
A typical week:
Split blocks rather than opening a single long day. A gap at lunch that exists in your calendar is
better than one you have to defend by declining a booking.
Booking rules
Three settings control how bookings land:
A buffer is the cheapest protection against a day that runs over. Ten minutes after each session
turns six back-to-back appointments into a day you can actually write notes in.
Other controls
Turning off Taking new clients is better than going unlisted when you’re full. You stay visible
to existing clients and keep your place in the directory, and you’re not starting from zero when
you reopen.
Your schedule
Schedule shows the week as a grid with three kinds of block:
Your waitlist sits alongside it.
Timezones
Times are displayed in Australian Eastern time. If you practise in another state, allow for the offset when setting hours, and confirm the time in writing with a client in a different zone.
Cancellation policy
Your cancellation policy is set on this screen too, and it’s the one setting here you should not leave until later.
A session booked before you’ve chosen a policy carries no cancellation fee at all — not for a
late cancellation and not for a no-show. A fee nobody chose isn’t one we’ll collect on your behalf.
