> ## Documentation Index
> Fetch the complete documentation index at: https://docs.opentherapy.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Paying for sessions

> What you're charged, when, what appears on your bank statement, and what happens if a payment fails.

## What you pay

The therapist's published price. There's no booking fee, no service charge and no surcharge, and you don't need a subscription to book.

Open Therapy's fees come out of the therapist's payout. They are never added to your bill. See [Fees](/fees) if you want the detail.

## When you're charged

At booking. The money is then held until the session happens.

Holding rather than releasing immediately is what makes a refund possible when a session is cancelled inside the notice window — see [Cancellations and refunds](/clients/cancellations-and-refunds).

## What appears on your statement

**The therapist's practice name**, not Open Therapy. Each therapist is the merchant of record for their own sessions.

<Tip>
  Worth noting before you dispute an unfamiliar line with your bank. Check
  [Invoices and receipts](/clients/invoices-and-receipts) first — every settled session has one, with
  the therapist's name on it.
</Tip>

## GST

There isn't any. Health services of this kind are GST-free in Australia, so your session invoice carries no GST. Your receipt says so explicitly.

## If a payment fails

You'll get a **Payment failed** email with the amount, what it was for, the reason your bank gave — insufficient funds, for example — and when we'll try again.

A failed payment means the session isn't confirmed. Rebook, or fix the card and try again.

## Card security

Open Therapy never stores your card number. Payments run through Stripe.

## Paying with Medicare, NDIS or private health

You currently pay in full at booking and claim your rebate yourself. Open Therapy issues an itemised receipt for each session with everything a claim needs.

Bulk billing and direct NDIS invoicing aren't available yet. See [Rebates and funding](/clients/rebates-and-funding).

## Group programs and memberships

Group programs are paid either once before the first session or per session on the morning of each, depending on the program. Membership is billed monthly and separately from sessions.

See [Groups and programs](/clients/groups) and [Membership](/clients/membership).

## Questions about a charge

Write to [billing@opentherapy.app](mailto:billing@opentherapy.app) and include the invoice reference from your receipt. Expect a reply within one business day.